Corporate Compliance & Patient Rights
Community Memorial is committed to providing the best care for patients, and that includes a Corporate Compliance Program. The hospital team works to ensure it complies with the various federal, state and local rules and regulations governing healthcare organizations. Though the program is designed to prevent and detect fraud and abuse based on these regulations, it also has a primary responsibility to ensure that we foster an environment where patient safety and confidentiality are top priorities.
For more information about Community Memorial’s Corporate Compliance Policy, review the Handbook or contact our Corporate Compliance Officer, Denise Hummer, 315-824-6083. You may also call our confidential — and anonymous — Corporate Compliance Hotline at 315-824-7016.
The most important thing you can do to ensure good care and prevent medical errors is to be an active partner in your own healthcare. You have a right to ask questions of anyone involved in your care — and we encourage you to do so. Make a list of your symptoms and any questions you have to ask the doctor or nurse. Take notes (or have a family or friend do so) when medical personnel talk to you to help you remember. And you should feel very free to speak up if you have any questions or concerns.
Hospital patients in New York State have certain rights and responsibilities. Upon admission, you will receive a booklet outlining all such information. As a patient in a hospital in New York State, you have the right, consistent with law, to:
1. Understand and use these rights. If for any reason you do not understand or you need help, the hospital must provide assistance, including an interpreter.
2. Receive treatment without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation, source of payment, or age.
3. Receive considerate and respectful care in a clean and safe environment free of unnecessary restraints.
4. Receive emergency care if you need it.
5. Be informed of the name and position of the doctor who will be in charge of your care in the hospital.
6. Know the names, positions and functions of any hospital staff involved in your care and refuse their treatment, examination or observation.
7. A no smoking room.
8. Receive complete information about your diagnosis, treatment and prognosis.
9. Receive all the information that you need to give informed consent for any proposed procedure or treatment. This information shall include the possible risks and benefits of the procedure or treatment.
10. Receive all the information you need to give informed consent for an order not to resuscitate. You also have the right to designate an individual to give this consent for you if you are too ill to do so. If you would like additional information, please ask for a copy of the pamphlet “Do Not Resuscitate Orders — A Guide for Patients and Families.”
11. Refuse treatment and be told what effect this may have on your health.
12. Refuse to take part in research. In deciding whether or not to participate, you have the right to a full explanation.
13. Privacy while in the hospital and confidentiality of all information and records regarding your care.
14. Participate in all decisions about your treatment and discharge from the hospital. The hospital must provide you with a written discharge plan and written description of how you can appeal your discharge.
15. Review your medical record without charge. Obtain a copy of your medical record for which the hospital can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay.
16. Receive an itemized bill and explanation of all charges.
17. Complain without fear of reprisals about the care and services you are receiving and to have the hospital respond to you and if you request it, a written response. If you are not satisfied with the hospital’s response, you can complain to the New York State Health Department. The hospital must provide you with the State Health Department telephone number.
18. Authorize those family members and other adults who will be given priority to visit consistent with your ability to receive visitors.
19. Make known your wishes in regard to anatomical gifts. You may document your wishes in your health care proxy or on a donor card, available from the hospital. For more information: https://www.health.ny.gov/publications/1449/